Frequently asked questions
The questions we're asked most, answered. Can't find yours? Email cs@voffice.com.ph and we'll get back to you.
Virtual office basics
What is a virtual office?
A shared, furnished and staffed office that you use as your official business address for SEC, BIR, DTI, LGU and bank registration and on your marketing. Receptionists handle your mail, calls and guests, and you can book meeting rooms and use the business lounge. Read our full guide.
Is a virtual office legal?
Yes. The SEC, DTI and BIR acknowledge a virtual office as an alternative office, and many companies use one.
How long has vOffice been in the Philippines?
Since 2014, and we're still growing.
How long does setup take?
Your account is activated within 24 hours of receiving your signed proposal, a valid ID and proof of payment.
Business registration
Can I use a virtual office to incorporate my company?
Yes. Over 65% of our clients do. We provide the documents you need, and offer a bundle price for virtual office plus company incorporation in Makati or Taguig.
Can I register for VAT with my virtual office address?
Yes, you can register for VAT with the BIR using it.
Can I register for PEZA with a virtual office?
No. PEZA needs more than 10 square metres of space. A serviced office works instead.
When do I get my business registration documents?
Request them once you receive your welcome email. They're ready for pickup within 48 hours, and we can send soft copies too.
Using your virtual office
How does the local phone number work?
On Gold and Platinum plans, our receptionists answer in your company name and can forward calls to your preferred number, unlimited. If you miss a forwarded call, we email you the caller's details.
Will you accept mail and parcels for me?
Yes. We receive mail and small parcels for your company and email you when they arrive. You can pick them up or have us forward them.
Can my guests visit me?
Yes. You can receive guests at your virtual office address and book a meeting room for them.
How do I book a meeting room?
In your online portal, which shows availability in real time. We suggest booking 2 to 4 days ahead, but if a room is free you can use it straight away.
Can I cancel a meeting room booking?
Yes, free of charge up to 24 hours before the booking.
What if I use up my meeting room hours?
Clients get special rates for extra hours, billed at the end of the month.
How many people can use the workspace and lounge?
Two people can use the business lounge and one person the workspace.
Can we order food to the center?
Yes, you can have food delivered to your center.
Where can clients park?
There are parking lots around our BGC buildings. Check each location page for parking details.
Do we need IDs to enter the building?
We can issue building IDs for PHP100 each.
Payments, upgrades and cancellations
Which payment methods do you accept?
Credit and debit cards (Visa and Mastercard), GCash, Maya, and cryptocurrency (USDT, BTC and ETH).
Can I upgrade my plan?
Yes, at any time. The remaining balance of your current plan carries over.
Will you remind me before my contract ends?
Yes, one month before.
How long do cancellations and refunds take?
Between 45 and 60 working days.
Do you have a referral program?
Yes. Ambassadors earn up to 15% commission on each successful referral.
Still have a question?
Our team is here 9am to 6pm, Monday to Friday.